Making sure the technical product content needed to sell, support, and use your product is ready when a product is launched prsents a major challenge especially in today's global economy. Sales, customer support, and resellers must be up to speed on all product aspects before the launch or deployment date. Today, shorter product lifecycles, fiercely competitive global markets, and enterprise-wide deployments mean you are often squeezed to deliver product information in less time, with fewer resources. Traditional approaches are no longer up to the task and result in wasted effort, long turnaround times, and a lack of consistency and efficiency.
Lasselle-Ramsay is a professional services company that follows our proprietary six-point approach and methodology to
- Lower cost to develop, deliver, and translate content and learning
- Increase productivity and shorten time to adoption by targeting content and learning to the needs of the user
Two key elements in our approach that differentiate our service and ensure results are
- Our focus on the user
- Our expertise in component content management/XML technology
What's your customer satisfaction problem? LR's content solutions make your enterprise documentation, learning, and content show your commitment to customer care.
Scan our Core Services offerings, below.
Get in touch for help on your next project.
Lasselle-Ramsay core services
Custom Learning
Learning solutions integrated with business goals to create learning experience that fit the enterprise, technology, people, and geographies. Our training and on-the-job performance tools allow clients to focus training events on critical concepts and practice opportunities, as well as leverage training dollars, increase retention, and improve performance:
- Curriculum design
- eLearning, & instructor-led training (ILT)
- Foundation learning
- Virtual labs
- Self-paced learning (self-study)
- On-the-job training (OJT)
- Field kits
- Learning audits
- Facilitation skills
Technical Documentation
Complete, user-centric technical documentation solutions—from design through final delivery:
- User guides, programmer reference documents, technical manuals
- Online help, web help, structured documentation
- Standard operating procedures
- Quick start guides
- Application notes, white papers, datasheets, APIs
Production Services
Effective design and high-quality production for a competitive advantage:
- Copyediting and proofreading
- Indexing
- Graphic design
- Presentations
- Template development and page layout design
- Product tours
- Localization
Structured Documentation & Consulting
Evaluate your information supply chain within and across functional areas. We can help you:
- Align information development models with business objectives
- Identify gaps between the information delivered and the information needed
- Locate opportunities and tools for content reuse and re-purposing
- Eliminate redundancy and improve processes and procedures
- Implement content management systems
- Perform product audits and do usability studies
Project Management & Methodology
Lasselle-Ramsay can help you scope and size your content development projects:
- Traditional and agile project management styles
- Enterprise-wide content audits and scalable content development planning
- Post-project knowledge transfer
- 4D methodology: define, design, develop, deliver
- Domain expertise
See the Core Services in pdf.