"To be successful with the move to structured content you need to communicate the rewards of XML and DITA in terms of what you are doing to improve the business."
Click here to view Changing the Conversation.
"An overview and practical introduction to authoring using XMetaL as the authoring tool to perform everyday technical writing tasks."
Click here to view Just Enough XMetaL.
"Understanding the content and learning needs of users is the cornerstone of structured content initiatives and is essential to address globalization requirements."
Click here to view Why Customer-Driven Content is the Gold Standard for Documentation.
"A walkthrough of a simplified example of how to construct a DITA architecture for a documentation set."
Click here to view Part II of Cheaper, Faster, Better DITA Implementations.
"Some of the most important but frequently overlooked architectural aspects of DITA that you can leverage to improve and simplify your DITA implementation."
Click here to view Part I of Cheaper, Faster, Better DITA Implementations.
"Many training programs are designed with a fire, ready, aim mentality. See how a user centered design approach can help you develop learning content that matters."
Click here to view Strategic Learning Solutions pdf.
"Content and learning that works begins and ends with the user. Personas offer a way to gain a 360 degree view of your audience to ensure a superior customer experience."
Click here to view Personas: A 360° Approach pdf.
Extending the Value of Structured Content Across the Customer Lifecycle.
Click here to view Structured Content and the Customer Lifecycle webinar.
How to Get Started with a Cross Functional Approach to Content Management - The Complete Project Lifecycle.
Click here to view Getting Started with Content Management webinar.
Beyond the Book and the Class - Using DITA for Training & Support.
Click here to view Using DITA for Training webinar.
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