Content Development & Delivery
Lasselle-Ramsay's documentation development strategies bring new ideas, the latest technology skills, renewed commitment to corporate goals and budget, and creative approaches to content design and delivery. We work with you from start to finish creating information systems that address the needs of multiple global audiences.
LR offers complete,
user-centric technical documentation
solutions, from design through final delivery. We blend research, writing, editing, production, and project management expertise with methodologies that work to supply your customers with the information tools they need. Our information solutions include web portals and online content, interactive content, context-sensitive help, pdfs and wikis, to name a few.
LR's best-of-class information developers and innovative project management solve your content needs with clear and usable product documentation.
LR completes that last mile with documentation that
connects the enterprise to the end-user.
LR's documentation services include:
Manuals, quick-refs, job-aids: From a single manual to a suite of product content tools, LR designs documentation that serves a wide array of user knowledge needs. Print, interactive pdf, and online content generated from a single-source makes revisions across media simpler and puts critical updated content in front of users immediately.
Page and template design: for guides, presentations, web content Data haystacks—those impenetrable masses of comprehensive content—err on the side of completeness over utility. But can users find their particular needle in this haystack? LR content design goes beyond page presentation to address the organization of the meta-data and visual cues that make print, online, and interactive design models attractive, compelling, and easy to use again and again.
Structured content, XML stylesheets, CMS: LR's expertise in structured content development and delivery, DITA-based XML, and enabling tools help you realize excellent ROI on repurposing, updating, and translation/localization costs. LR can help coach and train your staff, leading them through the organizational and operational changes required to move to a structured environment.
Translation and localization: LR develops content that facilitates the development of simultaneous localization solutions, meeting your time-to-market schedule in global as well as local markets.
See the Clients page for samples of our work.
Contact us to learn more on documentation development and repurposing.
Lasselle-Ramsay on
Scalable Documentation
We know that effective, high-quality documentation positively impacts product utilization, reduces support costs, and is critical to acceptance of the product, service, or policy in the marketplace. Lasselle-Ramsay offers scalable, user-centric technical documentation solutions, from design through final delivery. By combining research, writing, editing, production, and project management expertise with a proven methodology, Lasselle-Ramsay ensures that time-to-market targets are met.
What does scalable documentation development entail? Thorough project planning is key. Tools selection, structured content development strategies, and wide-spread stakeholder buy-in are required. The goal is to build foundation information sets that can be quickly re-purposed and amended across media, and that permit contributions from a variety of users in the organization.
LR's integrated life-cycle methodology ensures scalability, accuracy, and consistency. With proper planning for scalability, content revisions and updates are completed and delivered to the market more quickly, via html, an email blast or a wiki, for example. Flexibility and scalability, inherent in Lasselle-Ramsay's documentation solutions, create maximum ROI and provide an end-to-end solution for all content development, from design to delivery, through maintenance and obsolescence.
LR's scalable documentation checklist:
- Single-source content development to ensure maximum efficiency and reduce maintenance costs
- Get consistent, up-to-date results across all functional areas by lowering barriers to contribution
- Use enabling technologies--like wikis, xml, html, and email blasts--to ensure rapid content delivery
- Update content across media: print, mobile, CD, or web
- Meet release deadlines deliver critical, time-sensitive information
LR's doc short list
LR produces a variety of documentation content types:
- User guides and programmer reference guides, technical manuals
- Online help, web help, structured documentation
- Policy manuals
- Standard operating procedures
- Quick-start guides and job-aids
- Application notes
- White papers, brochures, and datasheets
- API and SDK documentation
Lasselle-Ramsay will work with you to build job performance support content, spanning our domain expertise in learning and training, documentation design and development, web content, and change management strategies.
See our Core Services brief for a comprehensive list.
Better yet, Contact Us to talk over your particular need.
Looks aren't everything
But sometimes it seems like they are the only thing. A well-organized, visually harmonious page or screen makes content accessible, which increases product adoption and customer happiness. However, creating a simple, clean, easy-to-use and flexible content interface is often harder than it looks.
Lasselle-Ramsay's years of experience in the content development business have enabled us to develop an extensive archive of format styles and templates in all manner of tools: .dot, ppt, FrameMaker and Structured FrameMaker, and html; plus we have expertise in stylesheet development for CMS systems. We can leverage our existing template styles or quickly protoype and build new styles to suit your content template development needs, to match your corporate identity and to serve your various content types across media.
Structured content & xml
Structured authoring can yield huge benefits by reducing costs, eliminating duplicated efforts, and imposing consistent style across the enterprise. It can also make collaboration easier, which leverages the power of siloed content. Visit the Structured Content page for a more detailed view.
Looks aren't everything
LR's structured content services include:
- Content analysis
- Content conversion
- Author training
- Custom tools and templates
- Stylesheet development
Translation & localization
Companies are no longer facing just local or regional competition, but instead are competing for customers and resources in the global marketplace. Localizing your product involves more than translating the language. It includes adapting your product or business process to local language norms, currency standards, number formats, and local business practices.
Localization is critical for effective product placement, market acceptance, and product support. Ideally, localization efforts should be made during the product development phase. However, time-to-market pressures often dictate not only how well the product is localized but whether the product is localized at all. When product-release time frames are compressed, there may be no time to localize, resulting in compromised product success in the global arena. In addition, poorly planned localization can cause product-release delays, resulting in lost sales or a greater competitive advantage for rival companies.
LR delivers comprehensive localization solutions through key partnerships with noted localization service providers. LR plans and delivers localization simultaneously with documentation, meeting your time-to-market schedule in global as well as local markets.
LR's localization capabilities include:
- Regional language experts to handle the translation, meaning more accurate translations
- A powerful combination of project management, tracking and collaboration tools that keep your project on target by providing active status reporting
- LR's 4Ds methodology that integrates with the localization service provider's content management system to deliver projects in an efficient, centrally controlled process
- Development of document templates that result in a more streamlined update process
- Process consistency, project management, and technology automation best practices to deliver accurate information globally and cost-effectively
Contact us for help on your next documentation development project.