-
Gilbane San Francisco Conference – May 19, 2010
This panel discussion will bring together content managers and professionals who have used information about their customers to make key decisions about content and how to deliver it. Panelists include Joan Lasselle of Lasselle-Ramsay, Amy Hills of Xilinx, Sagar Kamdar of Google, and Dale Weideman of Satmetrix.
-
Webinar: Just Enough XMetaL – May 4, 2010
David Trousdale and Tom Voltz of Lasselle-Ramsay will give an overview and practical introduction to authoring using XMetaL as the authoring tool to perform everyday technical writing tasks.
-
PLMA Conference – April 29-30, 2010
The panel will present how methodologies, techniques, and tools validated in other business sectors are demonstrating results in the utility industry. Participants will leave the session with new ideas about how to proceed with ratepayer programs in their utility service areas.
-
STC Sacramento Presentation – April 22, 2010
Many members are not yet using XMetaL, but are interested in moving to it from FrameMaker, wikis, and other XML tools. David Trousdale will discuss a broad overview of XMetaL as a tool, but more importantly what a difference it makes for the authoring process.
-
ISPI Conference – April 21, 2010
"Focus on the User - The Rest Follows." Participants will learn how focusing on the user needs combined with the use of a content maturity model can help provide a basis for continuous process improvement, help prioritize and focus projects, and provide the understanding needed to address a global audience.
-
East Bay STC Presentation – April 1, 2010
This presentation describes a six point framework based on a content maturity model that can help you evaluate your organization's strengths, drive continuous process improvement, and ensure you get the most from your CCMS investment.
-
Webinar: Why Customer-Driven Content is the Gold Standard for Documentation – February 18, 2010
Using case studies from the high tech, medical device, and finance industries, we provide examples of how knowledge of your customer is a key component for building a successful content development and delivery strategy and model.
-
Gilbane Boston Conference – December 1-3, 2009
Joan's presentation shows how focusing on user needs combined with the use of a content maturity model can help provide a basis for continuous process improvement, help prioritize and focus projects, and provide the understanding needed to address a global audience.
-
Webinar: Cheaper, Faster, Better Part 2 – October 13, 2009
Tom Voltz walks through a simplified example of how to construct a DITA architecture for a documentation set. The example demonstrates how the right approach will simplify DITA authoring, managing, and publishing content.
-
Webinar: Cheaper, Faster, Better Part 1 – September 15, 2009
Tom Voltz from Lasselle-Ramsay presents some of the most important but frequently overlooked architectural aspects of DITA that you can leverage to improve and simplify your DITA adoption process.
-
East Bay STC Panel – June 4, 2009
Joan Lasselle participated in a panel discussion, Trends in Technical Communication. This presentation will be moderated by Gwaltney Mountford, and the panel includes Andrea Ames, Dana Chisnell, D.J. Cline, Jeff Gardner, Joan Lasselle, and Linda Urban.
-
Gilbane San Francisco Conference – June 2-4, 2009
A global economy demands a global response. Regulatory requirements continue to grow. And yet, content must be accessible, consistent, up-to-date, accurate, and reliable. These challenges are occurring in an economic downturn where more has to be accomplished with less. But cutting costs won't fix these problems - it's time to innovate.
-
SVDIG – April 8, 2009
Lasselle-Ramsay collaborated with Cisco on a presentation for SVDIG.
About our recently completed training project to develop and deliver training to technical writers as they write to the DITA standard and use a new XML authoring tool. The presentation explores the challenges the training team faced, and what lessons have been learned as the training program evolves.
DocTrain West - March 17-20 2009
Joan Lasselle presented "Using a Balanced Scorecard to Measure the Value of Content." A balanced scorecard is important when adopting content management, where productivity metrics do not capture content's total organizational value. Using the balanced scorecard, then, helps make the case for content management, create plans for implementation, and measures the core value of the initiative.
STC Silicon Valley - February 26, 2009
Joan Lasselle and Tom Voltz presented "Beyond the Book and the Class - Using DITA for Training & Support," demonstrating how you can leverage the technology investment made in tech pubs for training and support content. They discussed some of the pitfalls of a reuse mentality and show you ways to use DITA, XML, and other tools to collaboratively build targeted content for multiple purposes.
Webinar - February 10, 2009
Joan Lasselle, Jana Humphreys, and Tom Voltz demonstrated how you can leverage the technology investment made in tech pubs for training and support content. A discussion of some of the pitfalls of a reuse mentality and show you ways to use DITA, XML, and other tools to collaboratively build targeted content for multiple purposes. View this webinar on our Presentations page.
Webinar - January 13, 2009
Joan Lasselle, Jana Humphreys, and Tom Voltz presented how to get started with content management. Discover the powerful ways that DITA/XML can deliver content to multiple outputs, thus leveraging your content development efforts. View this webinar on our Presentations page.
Webinar - December 4, 2008
Joan Lasselle, Jana Humphreys, and Tom Voltz presented a strategic approach that will help you understand how you can leverage structured content to deepen brand loyalty, increase customer satisfaction, and improve the entire customer experience. View this webinar on our Presentations page.
LavaCon - November 2008
Joan Lasselle presented "Using the Balanced Scorecard Approach to Measure Project Success" at LavaCon in Honolulu. Joan's round table talk details the components of the balanced scorecard approach then presents a case study.
NetApp Online Learning Project - September 2008
LR used Articulate to build interactive online learning modules that will teach NetApp's engineering managers how and why to use their new internally-developed Resource Planning and Management system.