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SVDIG – April 8, 2009
Lasselle-Ramsay collaborated with Cisco on a presentation for SVDIG.
About our recently completed training project to develop and deliver training to technical writers as they write to the DITA standard and use a new XML authoring tool. The presentation explores the challenges the training team faced, and what lessons have been learned as the training program evolves.
DocTrain West - March 17-20 2009
Joan Lasselle presented "Using a Balanced Scorecard to Measure the Value of Content." A balanced scorecard is important when adopting content management, where productivity metrics do not capture content's total organizational value. Using the balanced scorecard, then, helps make the case for content management, create plans for implementation, and measures the core value of the initiative.
STC Silicon Valley - February 26, 2009
Joan Lasselle and Tom Voltz presented "Beyond the Book and the Class - Using DITA for Training & Support," demonstrating how you can leverage the technology investment made in tech pubs for training and support content. They discussed some of the pitfalls of a reuse mentality and show you ways to use DITA, XML, and other tools to collaboratively build targeted content for multiple purposes.
Webinar - February 10, 2009
Joan Lasselle, Jana Humphreys, and Tom Voltz demonstrated how you can leverage the technology investment made in tech pubs for training and support content. A discussion of some of the pitfalls of a reuse mentality and show you ways to use DITA, XML, and other tools to collaboratively build targeted content for multiple purposes. View this webinar on our Presentations page.
Webinar - January 13, 2009
Joan Lasselle, Jana Humphreys, and Tom Voltz presented how to get started with content management. Discover the powerful ways that DITA/XML can deliver content to multiple outputs, thus leveraging your content development efforts. View this webinar on our Presentations page.
Webinar - December 4, 2008
Joan Lasselle, Jana Humphreys, and Tom Voltz presented a strategic approach that will help you understand how you can leverage structured content to deepen brand loyalty, increase customer satisfaction, and improve the entire customer experience. View this webinar on our Presentations page.
LavaCon - November 2008
Joan Lasselle presented "Using the Balanced Scorecard Approach to Measure Project Success" at LavaCon in Honolulu. Joan's round table talk details the components of the balanced scorecard approach then presents a case study.
NetApp Online Learning Project - September 2008
LR used Articulate to build interactive online learning modules that will teach NetApp's engineering managers how and why to use their new internally-developed Resource Planning and Management system.